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All of our appointments with GPs will be booked as a telephone consultation. We will only see patients face to face after a telephone assessment has occurred.
DO NOT ENTER THE SURGERY unless given clearance to do so for a pre-arranged face to face appointment.
Our Nursing team will only be running vital core services, and you may have appointments cancelled or a delay in some services.
Please leave all prescription requests in the letter box. Do not bring in to the surgery. All prescriptions will be sent to your preferred Chemist for collection.
We thank you for your cooperation in these difficult times.
Coronavirus (COVID-19) update - please see the homepage for further details. If you have any concerns relating to the Coronavirus, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We are trialling Telephone Triage
Your details will be taken by one of our receptionists and the reason for your call. This will go on a GP call list. A GP will telephone you, and either invite you in for a face to face appointment, direct you to another service or deal with your problem over the telephone. We appreciate your patience and understanding during this time, and we would appreciate you supporting the receptionists in delivering this service.
Repeat Prescription Telephone Ordering Service - POD
We are now offering a new telephone ordering service for repeat prescriptions in conjunction with the CCG Medicines Management team. Contact 0808 1647678 to order.
As a surgery, we are working closely with the Clinical Commissioning Groups Medicine Management team and local Chemists, to try to ensure that we are aware of any drug shortages, and how we can minimise disruption to our patients of this nationwide problem.
However, we are not responsible for what a Chemist orders or stocks, and our GPs have had their own workload increased as they are regularly asked to change prescribed drugs.
We would ask that all patients are understanding with the surgery staff and local pharmacists that are not able to provide any further information at this time.
Parking at Ticehurst Surgery
Patients should only park in Surgery allocated spaces. It is noted that a parking warden is often in attendance now. There is plenty of parking across the lane in the car park.
The surgery is not liable for parking fines if you are parked out of the surgery allocated spaces.
We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis. Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days. We hope this will assist patients who are unable to access the Surgery during normal hours. Please contact Reception to book an improved access slot.
Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP. If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.
Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. This new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance. We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected. Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.
Patient Participation Group
We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.
Repeat Prescription Forms
Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.
Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS. There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad.
HWLH PATIENT SURVEY JULY 2017