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Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services.
COVID-19 support recovery service
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GOV.UK: coronavirus – guidance and support
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Local outbreak advice.
All of our appointments with GPs will be booked as a telephone consultation. We will only see patients face to face after a telephone assessment has occurred.
DO NOT ENTER THE SURGERY unless given clearance to do so for a pre-arranged face to face appointment.
Our Nursing team will only be running vital core services, and you may have appointments cancelled or a delay in some services.
Please leave all prescription requests in the letter box. Do not bring in to the surgery. All prescriptions will be sent to your preferred Chemist for collection.
We thank you for your cooperation in these difficult times.
Coronavirus (COVID-19) update - please see the homepage for further details. If you have any concerns relating to the Coronavirus, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We are trialling Telephone Triage
Your details will be taken by one of our receptionists and the reason for your call. This will go on a GP call list. A GP will telephone you, and either invite you in for a face to face appointment, direct you to another service or deal with your problem over the telephone. We appreciate your patience and understanding during this time, and we would appreciate you supporting the receptionists in delivering this service.
Repeat Prescription Telephone Ordering Service - POD
We are now offering a new telephone ordering service for repeat prescriptions in conjunction with the CCG Medicines Management team. Contact 0808 1647678 to order.
As a surgery, we are working closely with the Clinical Commissioning Groups Medicine Management team and local Chemists, to try to ensure that we are aware of any drug shortages, and how we can minimise disruption to our patients of this nationwide problem.
However, we are not responsible for what a Chemist orders or stocks, and our GPs have had their own workload increased as they are regularly asked to change prescribed drugs.
We would ask that all patients are understanding with the surgery staff and local pharmacists that are not able to provide any further information at this time.
Parking at Ticehurst Surgery
Patients should only park in Surgery allocated spaces. It is noted that a parking warden is often in attendance now. There is plenty of parking across the lane in the car park.
The surgery is not liable for parking fines if you are parked out of the surgery allocated spaces.
We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis. Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days. We hope this will assist patients who are unable to access the Surgery during normal hours. Please contact Reception to book an improved access slot.
Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP. If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.
Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. This new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.
As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance. We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected. Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.
Patient Participation Group
We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.
Repeat Prescription Forms
Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.
Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS. There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad.
Every year, millions of us visit our GP with minor health problems that can be easily resolved without a doctor's appointment.
It is estimated that every year, 50 million visits to the GP are made for minor ailments such as coughs and colds, mild eczema, and athlete's foot. By visiting your pharmacy instead, you could save yourself time and trouble.
Keeping a well stocked medicine cabinet at home can help you treat many minor ailments. Colds, coughs, indigestion and many other minor complaints can all be treated with medicines that are available over the counter.
Your pharmacist can advise on what you might find useful to keep in your medicine cabinet. Always follow the instructions on the medicine label and consult your doctor if the illness continues or becomes more severe.
Pharmacists offer professional free health advice at any time - you don't need an appointment. From coughs and colds to aches and pains, they can give you expert help on everyday illnesses. They can answer questions about prescribed and over-the-counter medicines. Your local Pharmacist can also advise on healthy eating.
Pharmacists can also advise on health eating, obesity and giving up smoking. Some pharmacists have private areas where you can talk in confidence. They may suggest you visit your GP for more serious symptoms. It is possible to purchase many medicines from the chemist without a prescription. Watch this short video on how you can get the most out of your local pharmacy
NHS Walk-In Centres offer convenient access to a range of NHS services for patients based in England only. You can receive treatment for many ailments including:
NHS Walk In Centres treat around 3m patients a year and have proved to be a successful complementary service to traditional GP and A&E services. Some centres offer access to doctors as well as nurses. However, they are not designed for treating long-term conditions or immediately life-threatening problems.
Major A&E departments assess and treat patients who have serious injuries or illnesses. Generally, you should visit A&E or call 999 for emergencies, such as:
If you're injured or seriously ill, you should go, or be taken, to A&E. If an ambulance is needed you can call 999, the emergency phone number in the UK. You can also dial 112, which is the equivalent for the European Union.
Major A&E departments offer access 365 days a year and usually open 24 hours a day. Be aware that not all hospitals have an A&E department.
Acute diarrhoea is usually caused by a viral or bacterial infection and affects almost everyone from time to time. A common cause in both children and adults is gastroenteritis, an infection of the bowel.
Bouts of diarrhoea in adults may also be brought on by anxiety or drinking too much coffee or alcohol. Diarrhoea may also be a side effect of a medication
NHS Symptoms, causes, treatment and information
Macmillan Cancer Support Diarrhoea as a result of cancer treatments
To save them on your computer, right-click on any of the links below and then click 'Save Target As..." . Click on any of the links below to play the audio files:
Burns - Explains the immediate treatment for burns and scalds.
Fits - How to deal with fits (convulsions/seizures) in adults and young children.
Wounds - Immediate actions for wounds, bleeding, and bleeding associated with fractures.
Unconscious patient who is breathing - How to deal with an unrousable patient who IS breathing (includes recovery position)
CPR for adults - Adults who have collapsed, unrousable and NOT breathing.
CPR for babies - Babies who are unrousable and NOT breathing.
Collapsed patient in detail - Explains the complete scenario including checks for breathing, circulation, etc.
These files have been prepared by Sussex Ambulance Service and comply with European Resuscitation Council Guidelines.
British Red Cross - First Aid Tips Simple, straightforward and easy to understand first aid tips
St Johns Ambulance St John Ambulance believes that everyone should learn at least the basic first aid techniques.
These links all come from trusted resources but if you are unsure about these or any other medical matters please contact your doctor or pharmacist for advice.
A cold is a mild viral infection of the nose, throat, sinuses and upper airways. It can cause nasal stuffiness, a runny nose, sneezing, a sore throat and a cough. Usually it's a self-limiting infection – this means it gets better by itself without the need for treatment.
On average, adults have two to five colds each year and school-age children can have up to eight colds a year. Adults who come into contact with children tend to get more colds. This is because children usually carry more of the virus, for longer.
In the UK, you’re more likely to get a cold during the winter months although the reasons why aren’t fully understood at present.
For most people, a cold will get better on its own within a week of the symptoms starting without any specific treatment. However, there are treatments that can help to ease your symptoms and make you feel more comfortable. These are available from your pharmacy, which means that you can treat yourself, rather than needing to see your GP.
There is no cure for colds. Antibiotics, which treat infections caused by bacteria, don't work on cold viruses.
There are a number of self-help measures that may help to ease the symptoms of a cold.
You should try to make sure you get enough rest if you have a cold. It’s not usually necessary to stay off work or school.
Colds & Flu A factsheet on the causes, symptoms, treatment & prevention of colds & the flu
NHS - is it the common cold or the flu? Colds and flu can share some of the same symptoms (sneezing, coughing, sore throat) but are caused by different viruses, and flu can be much more serious. Find out
Factsheet - Common ColdInformation about the diagnosis, treatment and symptoms of the common cold