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Noticeboard

BANK HOLIDAY MONDAY 25TH MAY - The surgeries will be CLOSED. If you have a medical need - please call 111

As you can appreciate, this is a very difficult time for all GP surgeries and the NHS in general. We greatly appreciate your cooperation.

See the CORONAVIRUS INFORMATION TAB for up to date info.

What this means for our Patients

All of our appointments with GPs will be booked as a telephone consultation. We will only see patients face to face after a telephone assessment has occurred.

DO  NOT ENTER THE SURGERY unless given clearance to do so for a pre-arranged face to face appointment.

Our Nursing team will only be running vital core services, and you may have appointments cancelled or a delay in some services. 

Please leave all prescription requests in the letter box. Do not bring in to the surgery. All prescriptions will be sent to your preferred Chemist for collection. 

We thank you for your cooperation in these difficult times. 

THANK YOU FOR HELPING US ALL TO KEEP SAFE. 

ONLINE APPOINTMENTS

DUE TO THE CORONAVIRUS OUTBREAK WE HAVE SUSPENDED THE ONLINE BOOKING SERVICE FOR THE FORESEEABLE FUTURE.

WE APOLOGISE FOR ANY INCOVENIENCE CAUSED.

PLEASE READ

Coronavirus (COVID-19) update - please see the homepage for further details. If you have any concerns relating to the Coronavirus, please visit https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

We are trialling Telephone Triage

Your details will be taken by one of our receptionists and the reason for your call. This will go on a GP call list. A GP will telephone you, and either invite you in for a face to face appointment, direct you to another service or deal with your problem over the telephone. We appreciate your patience and understanding during this time, and we would appreciate you supporting the receptionists in delivering this service. 

Repeat Prescription Telephone Ordering Service - POD

We are now offering a new telephone ordering service for repeat prescriptions in conjunction with the CCG Medicines Management team.  Contact 0808 1647678 to order.

Medicine Shortages

As a surgery, we are working closely with the Clinical Commissioning Groups Medicine Management team and local Chemists, to try to ensure that we are aware of any drug shortages, and how we can minimise disruption to our patients of this nationwide problem.

However, we are not responsible for what a Chemist orders or stocks, and our GPs have had their own workload increased as they are regularly asked to change prescribed drugs.

We would ask that all patients are understanding with the surgery staff and local pharmacists that are not able to provide any further information at this time.

Parking at Ticehurst Surgery

Patients should only park in Surgery allocated spaces. It is noted that a parking warden is often in attendance now. There is plenty of parking across the lane in the car park.

The surgery is not liable for parking fines if you are parked out of the surgery allocated spaces.

Improved Access

We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis.  Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days.  We hope this will assist patients who are unable to access the Surgery during normal hours.  Please contact Reception to book an improved access slot.

GP Sessions

Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP.  If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.  

Reception Changes

Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. This new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.

 

Fees

As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance.  We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected.  Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.

Patient Participation Group

We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.

Repeat Prescription Forms

Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.

Travel Clinic

Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS.  There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad. 

CORONAVIRUS INFORMATION

HIGH RISK/SHIELDING  - FAQs

PHOTO INFO -  How to take a photo.pdf

HOT HUB

So far, we have been fortunate to have had fewer cases of COVID 19 than other parts of the country. However, we are collaborating with the other local practices in the Crowborough area to support each other in the event that any of the practices struggles to meet their patient’s needs, for example due to staff illness and isolation, or a sudden increase in demand due to increasing cases of COVID 19. Our ‘back up plan’ is to join forces with the other practices to run a ‘hot hub’ from Grove House (next to Crowborough Hospital). We hope that this will not be required but it is good to be part of a supportive Primary Care Network and to be able to help our colleagues in other practices if necessary.

FOR UP TO DATE GUIDANCEhttps://www.gov.uk/coronavirus

** Official, trustworthy and timely information and advice: WhatsApp (add 07860064422 in your phone contacts and message the word "hi" in a new WhatsApp message to that number) **

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SURGERY INFORMATION

GP Appointments

We will be moving all GP appointments to be via the Telephone. This is to enable our GPs to triage your symptoms prior to treatment.

If GPs feel it necessary to bring you in to the surgery - they will do so - they may prescribe medication for your symptoms over the phone to be collected at a Chemist or refer you for secondary care. 

PLEASE NOTE: If the GP needs to examine you, the appointment may NOT be the surgery you are registered at, so please be available to travel.

Nurse/HCA Appointments

We will be moving to essential services only - these include urgent blood tests/ECGs, Child Immunisations, Contraception, Dressing & Wound care, Injections and INR testing.

Please be advised - if you have pre-booked appointments - these may be cancelled.

What we ask of you, our patients:

As you can appreciate, this is a particularly difficult time for our staff. Fortunately, so far, the majority of patients have been kind and understanding, and we ask for all patients to be aware that the reception team is advised by the Doctors.

Please be aware, our reception team cannot offer more advice than that which is on the 111 website https://111.nhs.uk/

Our GPs cannot confirm or deny if you have Coronavirus - this is done by Public Health England

Please be considerate when ringing the surgery - we operate under a Zero Tolerance Policy - and patients who are rude/abusive or aggressive may be removed from the practice list and have to register elsewhere. 

DO NOT TURN UP AT THE SURGERY WITHOUT AN APPOINTMENT

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Sick Notes/Certificates

As per the government guidelines, we will not be issuing letters/certificates or sick notes to patients who are self-isolating or are unwell due to COVID-19

Please visit this website for further information:

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/guidance-for-employers-and-businesses-on-coronavirus-covid-19

and https://www.acas.org.uk/coronavirus

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ISOLATION NOTE:

Use this service if you have been told to self-isolate because of coronavirus and you need a note for your employer.

This service is only for people who:

  • have symptoms of coronavirus
  • live with someone who has symptoms of coronavirus

Click on this link to start the process to get an Isolation Note

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Prescription ordering

Please do not order your medication too early or ask for more than one month. We have seen how bulk/panic buying has left a shortage of food and other items. The NHS have contingency to keep a stream of medication provision, and stockpiling medication will cause this process to fail.

INHALERS: If you have not had an asthma review or have been prescribed inhalers for a long time - we will not be issuing these in response to COVID-19. 

We understand that this period is concerning for you too, and we would like you to be assured that we are endeavouring to do all we can to mitigate risk to our patients and our staff. 

Friends of Wadhurst, Ticehurst, Frant and all areas covered by the Surgery

We are incredibly fortunate that we have a community that helps each other. The surgery will be working alongside both Carillion Cottage (Wadhurst) and Ticehurst Community Friends. These organisations are currently preparing to serve the vulnerable patients. 

Carillion Cottage -  01892 785658

Ticehurst Community Friends - 01580 849280

Frant Community Care Group - 01892 750791 Frant Community Group

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We will be updating this webpage as regularly as necessary.

As a surgery, we would like to thank you for your patience and understanding during this time.

We would also like to publically thank our wonderful staff - who are being incredibly flexible and resilient - i'm sure you will agree, they are doing a fantastic job, and we would appreciate it if you tell them that too!

Keep well, take care.

Dr Andy Blackburn and all the team at Wadhurst Medical Group

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Government Coronavirus Advice

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  •       a high temperature – you feel hot to touch on your chest or back
  •       a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

  •       you feel you cannot cope with your symptoms at home
  •       your condition gets worse
  •       your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Advice in other parts of the UK

For region specific information and advice in:

  •       England visit uk
  •       Wales visit nhs.wales
  •      Scotland visit scot
  •       Northern Ireland visit HSC
  •       Ireland visit HSE

 



 
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