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Noticeboard

Improved Access


We are excited to announce that we have joined with other local practices and are now offering evening appointments from 6.30pm - 8.00pm and on Saturday mornings on a rotational basis.  Our rota will mean one evening per week and 1 in 5 Saturday mornings we will offer clinics here at Wadhurst with other neighbouring practices providing clinics on the other days.  We hope this will assist patients who are unable to access the Surgery during normal hours.  Please contact Reception to book an improved access slot.



GP Sessions


Please note due to a growing number of GPs working part time at Wadhurst Medical Group, please be aware that you may be offered an appointment with another GP other than your registered GP.  If you wish to see a specific GP, we would advise Patients that there can sometimes be a wait due to work patterns.  



Reception Changes


Please note our Receptionists will now be asking patients for a brief outline of your problem when you ring to book an appointment. this new way of working is about offering you the choice to see more appropriate professionals in the practice team or even somewhere else. If they can deal with the problem directly, it will often be quicker and means you may not need to see the GP at all.



Fees


As of 1st April 2019, we are updating our fees in line with the British Medical Association guidance.  We will also be operating a no-fee, no-release policy meaning that documents will need to be paid for before they are collected.  Medicals will also need to be paid for by 5 days prior to the appointment. We hope this will cut down on the wasted GP and Secretarial time on documents that are not collected and also cut down on the large number of non-payers.


 


Patient Participation Group


We are looking for patients who would be interested in contributing to the continuous improvement of services and quality of care. If you are interested, please ask reception for a form.


 


Repeat Prescription Forms


Please leave completed forms in the black box in the surgery lobby. It will take 48 hours to allow us to process repeat prescriptions.



Travel Clinic


Unfortunately we are only able to offer a limited travel vaccine service at the surgery. This is only for those vaccines available through the NHS.  There are local travel clinics available who will be able to advise and help you with all your requirements for your travel abroad. 

Wadhurst Medical Group covers the parishes of Wadhurst, Ticehurst and surrounding areas. Our main surgery is in Wadhurst where most of the healthcare is provided. The three partners, salaried GPs, practice nurses, health care assistants and most of the administrative staff are based here.

We run many clinics for chronic disease care and offer a wide variety of other medical services such as antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

Online Patient Services - We have online patient services via the Patient Access system for: Repeat Prescriptions, Appointment Booking and Patient Records

Please click on the link on the right hand side bar for further information

Text Messaging Service – We now offer a text messaging appointment reminder service. There is also the ability for you to cancel your appointment via text message. Look out for the prompts within your reminders. We hope that this service will not only help patients but it will also reduce non-attenders and free up more appointments.Please ensure we have your up to date mobile telephone number on record.

We love to hear feedback from you – Please do click the Friends and Family test link on the right handside to leave feedback. We will also be introducing the ability to answer a short questionnaire about our service via text message soon.

Please ensure we have your current email address and mobile number on record.

Communication with our Patients - Please let us know if you:Need information in a large print, easy read format or in braille

Need a British Sign Language/Sign Language or Foreign Language interpreter or Advocate during your appointments.

Please let us know if we can support you to lip-read or use a hearing aid or communication tool.

Please advise the Receptionist if you need information in a different format or communication support.

General Data Protection Regulation (GDPR) 2018

The General Data Protection Regulation (GDPR) is an EU Regulation which became directly applicable in the UK on 25 May 2018.  Please refer to our Privacy Note on the right hand side for more information on how we handle your data. 

(Site updated 22/05/2019)
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